Frequently Asked Questions

Can I cancel my subscription and receive a refund?

First time subscribers can cancel their subscription within 7 days and receive a full refund. If you would like to cancel your subscription, please contact us.

Is my computer capable of running Moufeed?

After signing up with us for free, you can try the free lessons and check if it works fine for your computer. In case you experience any trouble, please do not hesitate to contact us.

How can I change my payment method?

If you wish to change your payment method with Moufeed, you should:

  • Cancel the current payment method you are using
  • Pick the new method you wish to be used for your subscription Your new subscription will start after you previous one has finished. Meaning, you will not be paying twice for the same period of time!

I found a mistake in the captions or subtitles, what shall I do?

Thank you for your concern! Please let us know by contacting us. Tell us the name of the video, the sentence time in the transcript, and what you think is wrong.